General FAQ
How do I export my bank account information and import to Quicken or QuickBooks?
The instructions for Quicken/QuickBooks are below. You will need your username and security code for online bank. It is important that you perform the following instructions exactly as described and in the order presented. If you do not, your service may stop functioning properly. Choose the set of instructions that matches the Quicken/QuickBooks software that you use.
Quicken Conversion Instructions
QuickBooks Conversion Instructions
What is my routing and transit number?
303986258
How do I activate my new card or set my PIN number?
To activate your new card or set your PIN, call 1-800-992-3808.
My debit card was lost or stolen. Who do I contact?
To report a lost or stolen debit or ATM card, call 918-699-7100 or 1-800-364-3628 ext. 4 during our business hours. After business hours, call 1-800-417-8715.
Have you received a call from the Energy One fraud team? Contact them at 1-877-253-8964 to go over the transactions in question.
Online Banking
How can I contact Pay It! customer service?
For Pay It! customer service, call 1-800-877-8021.
Pay It! will not open when I click on it.
- Make sure your pop-up blocker is turned off or allows pop-ups from Energy One.
- Check that your Internet browser is compatible with Energy One Online Bank. Internet Explorer 10 will hinder the screen appearing.
- Add https://cw411.checkfreeweb.com as a Trusted Site in your Internet Options.
-
- Tools > Internet Options > Security > Trusted Sites > Sites >
- add site : https://cw411.checkfreeweb.com > Close > OK
- Reboot your computer.
- If none of these solves the issue, contact technical assistance at 1-800-877-8021.
How do I enroll in online bank?
To enroll in Online Bank, contact your branch or call 918-699-7100 or 1-800-364-3628 and choose option 3 for online services. You will receive an email with a link to the enrollment. The login ID is your credit union member number (account number) and the security code is the last four digits of the primary member’s social security number.
You will be prompted to set up a security phrase, which will display each time you login. This will confirm that you’re at a valid website and not one that has been spoofed by someone trying to obtain your information. This can be any word or phrase you’d like to use, but should not be your password.
You will be prompted to set up security questions and answers, which will be used to confirm your identity if you attempt to login from a new or unregistered computer or other device.
You will be prompted to set up a security code, or password, which will be used each time you login. This security code must be a minimum of 8 characters with at least 2 letters and 2 numbers. You may also use special characters like ! @ $. We encourage you to choose a security code that is not easily guessed, and we encourage you to change it often. Do not write it down and keep it near your computer where others can find and use it to login to your account.
Once you have established all the security information requested, you will use just your login ID and security code to access online bank.
How do I use online bank?
To use online bank, go to www.energyone.org and click Account Login. Enter your login ID (username), which is generally your member number, and click login. The next page displays the security phrase you set up. This is to confirm you’re at a valid website and not one that has been spoofed by someone trying to obtain your information. If the security phrase is correct, enter your security code (password) and click OK.
The overview screen shows the balances of up to five accounts. To change the accounts displayed at overview, go to the settings icon at the top right (looks like a wheel) and click Preferences. The Favorite Accounts section allows you to choose and order the accounts, which display at overview.
To name the accounts, go to the settings icon and click Account List. Click on the account number to give it a nickname so you can easily identify it.
To view a specific account, click on it from the overview or use the Account Access tab from the menu across the top. Once you have selected an account, all the activity for it and options available with it will be displayed.
Online bank: I get a message that I have entered an incorrect login ID or security code
Login IDs are six characters. Use leading zeroes if your member number is less than that. Do not include a subaccount number (01, 15, 60, etc.). Security codes (passwords) are between eight and 16 characters and must contain at least two letters and two numbers.
If you have forgotten your security code, click the “Forgot Security Code” to receive an email with a temporary security code. The temporary code is valid for only 15 minutes so one should only be requested if you are able to immediately retrieve and use it. After entering it, you will be prompted for a new security code. The system first asks for the current one, which is the one emailed to you. Security codes may not be reused; one original to the system will be required to continue.
Online bank: I am locked out. What do I need to do?
After four unsuccessful attempts, online bank is locked. Call 918-699-7100 or 1-800-364-3628 and choose option 3 for online services to be unlocked.
Online Bank: How do I get the app on my phone?
Download the free mobile app in your app store. Search for “Energy One Federal Credit Union.” This app allows you to view account balances and history, make transfers and payments, and even make deposits, right from your smart phone.
The mobile app requires users to have logged into online bank at least one time. Use a desktop computer or go to www.energyone.org on your device and login using the website first to activate your account, then the mobile app will be available.
The login ID and security code are the same for the website or the mobile app.
Login IDs are six characters. Use leading zeroes if your member number is less than that. Do not include a subaccount number (01, 15, 60, etc.). Security codes (passwords) are between eight and 16 characters and must contain at least two letters and two numbers.
The mobile app was changed in May 2015. If your version is older than that, you must delete it and download the latest app from your app store.
E-DEPOSIT QUESTIONS
eDeposit: How much can I deposit?
The maximum per item limit is $5,000. The daily (within a 24-hour period) maximum limit is $10,000.
eDeposit: How long before I see my deposit applied?
Items received before the cutoff time of 4:00 p.m. CT will be credited the same day, if they are approved. If the item is not approved, you will be notified by the credit union.
Items submitted after 4:00 p.m. CT, or on a weekend or holiday, will be reviewed the next business day.
eDeposit: How do I know that my deposit was received?
You will receive a confirmation message after submission, and all checks successfully submitted are viewable in the deposit check history, even if they are still pending approval or if they’ve been rejected.
eDeposit: Why would a deposit be rejected?
Each item is reviewed for date, name and endorsement on the back.
A proper endorsement will read “for mobile deposit only at Energy One” and be signed the way the check is made payable underneath. If the check is payable to multiple payees, they must all sign it. If it not properly endorsed, it will be rejected. Once the endorsement is corrected, it may be resubmitted.
Be sure NOT to do the following:
- Submit item(s) payable to “cash”
- Submit item(s) payable to a person other than yourself
- Submit the same item multiple times
- Submit an item that has been altered or is illegible
- Submit a business check to a personal account
- Submit post-dated item(s)
For more information, please review the eDeposit Agreement.