SecurLOCK Equip is a free mobile app that allows you to control how, when and where your debit card is used. SecurLOCK Equip replaces E1 Card Control, and is available for download beginning April 25, 2022.
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SecurLOCK Equip FAQ
What is SecurLOCK™ Equip?
SecurLOCK Equip is a mobile app that allows you to control how, when, and where your debit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity.
How do I get the SecurLOCK Equip app?
SecurLOCK Equip is available on both Apple and Android mobile devices. Once the app has successfully downloaded to your mobile device, you can begin the card registration process.
Is there a fee to use the app?
No. It is provided to you at no cost so you can have more control over your card.
What is a real-time alert?
A real-time alert is an immediate push notification sent to the app. You can select to be alerted on all payment transactions or you can choose just to be alerted for “selected” transactions. Alerts are available by spend limits, location, transaction type and/or merchant category.
How long does it take for a control or alert setting to take effect?
Controls and alerts come into effect immediately after you save your preferences.
If I have my card turned off will my recurring transactions go through?
Yes. Recurring transactions (Auto Pay) will be approved while your card is turned OFF, unless recurring transactions have been turned OFF prior to your card being turned OFF.
What are Alert Preferences?
Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. Selected alerts are also available by location, transaction type, merchant type, and threshold amount.
What if my smartphone is stolen? How secure is the app?
A password is required to login to the app. Additionally, the app does not store personal information on your mobile device and will only ever display the last four digits of your card number.
